Physical Address
18th Street, Los Angel 23th Road, Hall City Rock Road, 7th Street
Numbers
+1 (646) 993-8003
Email Address
contact@tvshowss.com
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Get in Touch
Get in touch with us today, whatever your query. Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here.
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Please check out or best suggested : Help Center & FAQ
Troubleshooting Guide.
If a certain content is buffering or freezing, contact us on chat for an immediate resolution.
If ALL Contents are buffering/freezing please use a VPN as a resolution to any buffering/freezing that you may experience.
When experiencing issues please start by following the below troubleshooting steps.
Yes, we have EPG (Electronic Program Guide) coverage for 80% of channels.
If you face any issues with EPG, please let us know.
Our services use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 16 Mbit minimum internet connection speed is required, 30 Mbit for HD channels.
If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to breaking in transmission for a second, the software will halt under these conditions.
First, please check your network connection, reboot your router and device, and then try again.
Secondly, if your network connection is stable, please check whether your account is used on other devices. As you can view from more than 1 device at the same time.
Just Unplug the device from power and plug back in.
This is an Error simply Occurred because of Token Expire of your device. Our streams are tokenized for a certain time, best if you do not keep the app or device Switched on after using, or just reboot once and start fresh when you are planning to watch TV.
If a certain content represent without Audio or Video you can let us know on chat and we’ll try to resolve immediately.
If you see that all of the channel are audio/video out of sync or No Audio/Video, that indicates the device is not working for the service, resetting, rebooting might fix the issue.
Subscription starts to be active from the moment you will receive your activation credentials in your e-mail.
Example: David subscribed for 3 months on February 1st at 11:55 pm and activation credentials were received on February 2nd at 00:10 am. David’s subscription is starting to be active from February 2nd, 00:10 am for the next 3 months.
Please use a speed test server below to test your internet connection, do this a few times throughout the day. This will give you a good idea of the overall internet speed available to you. A stable 16 Mbps is the minimum requirement.
Though almost all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not for permanently. Our expert engineers are always working to fix them.
Most of the time, these issues are temporary and caused by the below reasons: Customer internet fluctuations. The issue with the box/apps/customer setup in general. Your ISP has an issue. Channel is down from the server end. Server update/restart from our end (weekly performance necessary).